They were persistent in finding the exact car I wanted. Excellent and professional team members.
So far things have been good. Some times it seems like the representatives are all new and still learning but they get the job done.
This dealership is always excellent in service. My infinity is in and out quickly. Ben takes care to make sure service is performed correctly and efficiently.
Seem anxious to please. Ben was very helpful.
I was in and out in a timely manner Good service I don’t know what else to add
Nice friendly customer service and wait time was great and the waiting room was very nice
Great experience. Everyone there took really good care of us. Excellent location for our needs. Highly recommend!
Had a great experience getting my oil changed. Ben was very helpful and knowledgeable. I would recommend INFINITI of South Ms to my friends.
Brian is the greatest and the salesman also best experience ever. I would recommend to anyone
The customer service is phenomenal. I wouldn’t go anywhere else. Thanks to Mr Ben Thacker.
Great job Great job Great job Great job Great job Great job Great job Great job
Always friendly and willing to help. Always prompt in responding to my request. Would purchase my next vehicle from them
They went above and beyond to meet us late in the day. Lee was a huge help and put us at ease with our decision. We cannot recommend him enough!
The service department always gets me in when I need my vehicle serviced. Ben is excellent
Excellent service ! extremely accommodating and very efficient! I do miss that they can't wash and clean the cars anymore because of COVID Overall completely satisfied
I came in after Hurricane Ida and on a time crunch. My car’s problem was diagnosed and fixed that day, which was important.
I’m not good with names but, I think the Service manager’s name was Mike. I let him know that I was a long ways from home with my kids and was concerned about getting stranded on the road after my check engine light came on. Mike brought me into his office and explained what was diagnosed and the cost to fix it. I greatly appreciated the honesty and fair cost of the services rendered. With that level of comfort, I asked if there were any services due, and I had my oil changed and tires rotated. It was ...
Excellent customer service. No issue with scheduling appointment or changing appointment. Speedy service will visit again
I evacuated from New Orleans to Biloxi and when I arrived I discovered a gash in my tire. I showed up to INFINITI without an appointment. They were able to quickly help me, Not only was that tire replaced, but I was also able to replace another tire with low tread and have my car serviced. The people were extremely helpful, professional and very nice. I left very happy!
Customer service was great and everyone was helpful. The service was quick and timely. I was last minute and they helped me with my flat tire in no time.
The service experience was excellent . We don’t have an INFINITI dealer in our town so we had to travel a long way to them . They made sure they had everything needed to ensure our trip over wasn’t a waste of our time . Repairs were completed much sooner than I expected and we were back on the road in time to get home before hurricane Ida caused us problems . Service advisors were very kind and kept me informed during the entire process . Everyone I Spoke with to at the dealership was very helpful . Will definitely return for any work ...
The process was lengthy and had a serious issue with my vehicle. There were no loaner vehicles available and believe my issue should have taken priority. When the part was delivered, I had to call and verify instead of someone contacting me.
Lee was professional, knowledgeable and efficient - he listened to what I wanted and then made it happen! Tremendous appreciation for not wasting my time and providing me the exact car I ask for!!!
Everyone was very kind and extremely helpful. They made buying a new car simple and painless.
Great folks to work with. Lee went the extra mile to get the car I wanted and get my paperwork prepared before I arrived so I had to only sign and pick up the keys!
Service was done quickly and efficiently. Staff was very cordial and accommodating. Very pleased with my visit. I look forward to working with you in the future.
Awesome job very helpful and honest always let me know everything that is going with my car. Very very pleasant person Mr. Ben totally honest person
Professional, friendly service. Communication, scheduling, and work were all great. They went the extra mile to solve an unusual problem and got it done as easily as possible.
Well organize dealership. Dealership was clean and friendly. Service was excellent. Vehicle was washed well. Love not having to wait along time. Looking forward to next visit.
Acknowledge the need and prompt service. We will be back to complete the recommendation to our vehicle and maybe use this facility for future need. Thanks
Was very prompted and professional I would recommended your service to everyone. Thank you for being so nice and helpful. Over all a great service.
Ben was extremely helpful and friendly. I went for a routine oil change but ended up needing a repair. I was very impressed by the wait time. The facilities were immaculate. Grade A service and customer service…
The Service Dept knew it was me and what service I scheduled when I drove up. They performed the service in my expected time. The Service rep greeted me and explained what was done . Great customer service!
I love how quickly I was able to get in and out compared to other dealerships and customer service was excellent.
went in for a recall, in and out in less than 30 minutes. very professional
Was having chassis control trouble on my car called the service department 4 hours later my car was running fine I will definitely take it back to them, Excellent service
Excellent service department. Ben was very friendly and helpful. Great experience.
They really make you feel at home at this dealership, really enjoyed how personable Mike was. How clean the location is definitely helps out aswell.
The service representative was Awesome there was no long wait time . The service representative was knowledgeable and kept me informed on everything they were doing.
From the moment we stepped onto the lot, we were greeted right away, treated with respect, and our salesman, Lee, made an effort to understand exactly what we were looking for. The entire team went above and beyond our expectations. We have had trouble with other dealerships recently, so to see the huge difference in customer service was just amazing. When are are ready for another car, we are looking for Lee and Bryan again!
Service manager Ben is a true professional. He is an absolute pleasure to deal with no matter what the issue may be.
I came in looking for a suv, I already had my eyes on a particular model so I let them know what I wanted the truck was in a different state they drove there to get my truck and I came the next and it was there beautiful and ready the entire process was quick and easy they were so informative and patient. Thank you Bryan and Dexter I’ll be back.
They did a good job with my vehicle kept me informed on any issue I may had on my vehicle had brief Before & After service
Easiest time I’ve ever had buying a car .Dexter and Bryan were friendly efficient and awesome. I love my new QX 60 and my buying experience.
Very professional and courteous people to do business with
Ben was so awesome at assessing my vehicle 's functionality. Very clear about expectations on eta as well & accommodation of my work schedule since no loaners were available. I would recommend this service dept as this is my 1st time owning an INFINITI. Top notch!
The entire team was very knowledgeable and helpful. Not pushy. We’re able to answer all of our questions about the models we looked at during our visit. Overall a pleasant experience.
My car buying experience at Infinity of SM was the best that I’ve ever experienced. Bryan and Dexter were amazing and very professional. They appraised my trade in and had me a bottom line figure in less than 30 minutes, which was very fair. This is my first Infinity vehicle and I’m confident it won’t be my last. I will definitely purchase here again.
Big shoutout to Damon and his manager Brian. Were very laid back and super helpful with the purchase of my new 2019 Lexus RC350!
Damon was great! Walked in expecting to be given the usual car sales pressure, but he was super laid back and let me get acclimated to the car I came to see. Went to lunch, came back, and a little while later, I took home my new Lexus RC 350. Their business manager Brian did a great job fighting to get me the best rate, and was very professional going over the aftermarket options. Before I left, I spotted a blemish that wasn't caught through detail / PDI, and Brian set up an appointment to have it taken care of the ...
Ben was 100 perfect all the way around. i had some problems with a camshaft sensor, with replacing it, it went out again and long story short it was just a bad part. i was aggravated with the whole process but ben took care of it all and made it a walk in the park!
Ben was absolutely amazing. Returned all my calls and answered all my questions. Unfortunately INFINITI corporate is awful (up until I spoke with the one person who could actually help after spending hours on phone with ones who were absolutely clueless). Only problem I have with INFINITI of So MS is there’s no loaners ever available and they need more help in service. 2 service advisors is not near enough. Ben was top notch!
The service department was Awesome. Mr Thacker was very knowledgeable and professional. I was in and out in no time. Was given a date the issue that I had would be fixed. Thank you Mr. Thacker and INFINITI of south MS.
The staff was great,Ben did a great job. My only problem was I didn't get a mpi on my car and my brakes on the rear need to be replaced. This is the only concern that I had.
The service is great and you are in and out..
I have never had a good experience at a car dealership…BUT man….I honestly have never had a better experience when marking a big purchase!! It was straight forward…no messing around and I think I was in and out in like 2 hours…if that!!! Great place to get your next vehicle!!
Thank you, Lee and Bryan!!! I’m still smiling because of the awesome service you both showed me today!! Here’s to 10 more years! QX50😃
Ben is always great, and no matter how much is going on or how busy it is, he makes it a point to provide excellent customer service!
Most Excellent Service Department!! Consistency with quality and efficiency and professionalism. Bringing my car in for service is always fast and thorough leaving no problem unaddressed
Everything is always completed promptly and thoroughly.Thanks
Very easy, fast, and great buying experience. Was my 2nd vechile purchase from this dealership ship and salesman (Lee Baker) excellent customer service and will not purchase a car from anyone else.
I called prior to arriving. They welcomed me to come in. My service was quick and customer service was superior. I will definitely return in the future 💕
Very professional service staff. They have always seem to be concerned with ensuring the absolutley best customer service. I look forward to my visit to the dealership.
It was easy to schedule a service appointment online. Very friendly staff. Wait time for vehicle was not bad. I did purchase my vehicle from INFINITI of Mobile but the Coast dealership is more convenient for me.
I found the car dealership at South Mississippi INFINITI to be very caring, generous, kind, reasonably priced, social distanced, Covid precautions, professional, courteous friendly and prompt. Will recommend to other customers.
Had the pleasure of working with Paul followed by Bryan at the INFINITI of South MS dealership. Paul was extremely helpful, personable and provides great customer service. At no point did I feel rushed or pressured. I was able to purchase a top of the line vehicle and received top of the line service!! Can’t recommend these guys and this place enough!
My vechicle is been service at ur service department and I know it's been well taken care of it because of ur service managers Mike & Ben they are second to none there service has been excellent
Awesome customer service but it would’ve been nice to receive a car wash. Maybe I’m just spoiled to Mercedes of south Ms service.
Lee Baker was very knowledgeable and super easy to work with. Bryan Aust had all of our paperwork ready on this Memorial Day Weekend Holiday!
Friendly and professional to deal with
Excellent service. Ben always makes sure that I receive the best time and the work is done properly. I never have to wait long for the work to be completed
This is the best dealership I have dealt with. The salesman,service rep and general manager was all very friendly and helpful. Will definitely recommend this dealership to all.
Had an awesome experience! Damon and Brian were extremely helpful and patient as I worked through my decision process. Couldn’t be happier.
I love my Infinity and the people at the service department are very nice and helpful. I have been very happy with the Service at Infinity of South MS
Professional is the first thing. Nice and friendly, very knowledgeable just pleasure to work with also over the phone when I spoke with Ben couldn't have spoken with a better guy very helpful nice just a pleasure to work with those guys again they are awesome thanks a lot
I was greeted immediately upon arrival by Mike in the service department. He listened to my needs and made notes of what he thought needed to be done. Friendly courteous thoughtful and thorough service. You just can’t ask for more than that.
I couldnt have had a better experience! I told Paul what I wanted and it was waiting on me when I got to the dealership. He answered all of my questions and made me feel like we had known each other forever.
AWESOME SERVICE very helpful and knowledgeable service professionals. I will continue to bring all of my vehicles to INFINITI of South Mississippi. fast and great price
Mike provided a excellent service and was very helpful. Every time I bring my car in, I feel at ease knowing he will help me with anything.
Very personal and helpful. The team at INFINITI of South Mississippi made a car buying experience very easy and pleasurable! The best we’ve ever had.
Great service. As usual, they went above and beyond. They are always thorough and a pleasure to work with. I will continue to have both vehicles serviced here.
The service was good. The environment was nice. It took a little longer than I expected. I always get good service when I visit INFINITI of So. MS.
Friendly very informative very professional..I took my car in for a service and I waited in the lobby until it was complete very timely service.
Changed oil and did multi point inspection. Fast. No loaner car. Thank you so very very very much. Wish you were in Hattiesburg Mississippi which is closer.
Damon and Brian helped me so much!! They made my first buying experience easy and stress free! I would recommend INFINITI of south Mississippi so anyone!!
Great hospitality. The receptionist was warm and caring. The wait time was adequate. Mike was checked in often.
Thanks for always taking great care of us. We are ready for you to bring back the car wash though🥴 See ya next oil change!
Great service, experience at INFINITI. Lee Baker was so helpful and nice. He was one of the best, also Bryan was awesome too. Great guys!
Great service, great experience!!! I will definitely be back, we won't take my wife INFINITI anywhere else. Service Department is 10 out of 10!!!
Lee Baker (sales) was helpful, knowledgeable of the product, listened to what I was looking for, and wasn't pushy, which was appreciated. Bryan went the extra mile to get us the best interest rate. Mike and Ben helped get me a loaner car while mine was in the shop and are helpful and friendly.
Great service from start to finish. Ray Brandt customer service has always been outstanding. This is my third Ray Brandt INFINITI two from the Metairie location and one from D’Iberville - the experience has always been outstanding.
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