Customer Testimonials
The service department performed the repairs without delay and kept me informed the whole way through. They helped me with transportation to my job while they worked on my car and picked me up when my vehicle was ready. Very grateful for that service.
I was treated with great respect as soon as I got out of vehicle through out the entire purchase process, with most vehicle purchases it can be a headache on this day , it was a calming ordeal I would surely recommend Robert to my friends and family 👍.
Went in for a scheduled service. Easy drop off and pick up. Only issue that I had was that my air filter wasn't in stock so now I have to drive 2 hours on another day to get that taken care of.
We found what we wanted and they made it easy to get. We only visited the dealership twice and the QX60 was ours. Thanks Robert and INIFINITI of South Mississippi.
Very quick and easy purchase. I live out of state, so paperwork was all ready for me to sign when I arrived.
I was told exactly what was wrong with the car, and what the cause was. Thankfully, the alternator was under warranty from a previous service so that kept my cost down.
Extremely helpful and very kind Very helpful, kind, and made sure everything was completely taken care of, and I understood everything/answered all questions before leaving
Shout out to Robert Yelle for outstanding customer service. He did a wonderful job answering questions and returning phone calls. He goes above and beyond!! I highly recommend him if you want to purchase a vehicle. 😊👍🏼👍🏼
Very pleasant experience! Easy to work with. Robert Yelle was very knowledgeable and thorough in explaining all the Bells and Whistles! Definitely recommend INFINITI of South Mississippi.
Lee was great from day one. He exhibited great customer service skills and he listened. He was straight forward and I really appreciated that. Awesome experience!! I would refer him to anyone looking to buy a vehicle.
I've stayed away from service jobs at dealerships for 20 years because of a bad experience when I was taken advantage of as a young adult. We've decided to keep our QX60 for 3 or 4 more years and I wanted a good 'all-over' inspection. I swallowed my pride and gave y'all a shot. I was super impressed at the honesty of the service advisor as well as the technician that did the work and the pricing was fair enough. Y'all 100% changed my way of thinking about dealership services, extinguished my concern of price gouging and I promise I ...
Excellent service
I was on the road when our 10K oil change came due. They got us in the next business morning and out by 9:00. Great experience!
Professional, easy to work with, accommodating and fair. It was one of the best car buying experiences we have had.
The buying experience with Lee Baker, was the most impressive I’ve ever seen with my car buying experience. He was kind he was cool, collective, and just knew his stuff. He definitely made it easy! Thanks!
The experience was very pleasant. Straight forward with the process, no haggling since both parties were in agreement with the trade and new vehicle purchase.
It was a decent experience..Robert was great; had amazing customer service. It just took way longer than expected. I was there 6 hours for oil change and tire rotation. Even though I started/stopped the process of purchasing a new vehicle; it still way too long for the car maintenance.
They were prompt, courteous and helpful. I will recommend their service to my friends Thank you!
The service department is amazing! They take wonderful care of their customers and get it right the first time!
Great dealership. Never had any issues with them. They’re a pleasure to work with.
Very pleasant and friendly atmosphere. No pressure to purchase or rush to make a decision. Answered all questions promptly. A very nice experience
Excellent service. Great communication between dealer and myself to let me know what needed to be done and when it was finished
I took my car for my tires to be rotated and they didn’t reset gauge in my car.
Fair price, quick and easy transaction! Salesman and manager great and follow up in timely manner.
Great honest and genuine advice always willing to help and listen I drive out state to come here
Great experience! The whole process was extremely fast and stress free. We are so happy with our new vehicle!
Knowledgeable and efficient sales team, now the car must do the rest, perform trouble free.
Kerri very professional service manager she was very helpful work with me keep up the good job Kerri !
I had a wonderful experience and both the Service Advisor, Kerri Thompson, and Parts Manager, Robert Myers, went above and beyond to offer exceptional service. It was definitely worth the ride from Mobile, AL.
Very accommodating and friendly. My issue was resolved. I am happy with my service experience at INFINITI of South Mississippi.
Pleasurable experience with fast service. Courteous interactions with each person I spoke with. Clean and comfortable waiting area.
Great service, they were able to get the vehicle in timely, they were very courteous, responded with list of potential repairs and were not pushy. The car was ready within 24 hrs of repair.
The Service Department Staff, especially Kerri is outstanding!! She went above and beyond to help get my problems solved and I was never without a vehicle.
Working with this dealership was an amazing experience. My salesperson was very attentive and so personable.
Lee and the team at INFINITI of South Mississippi are always attentive and helpful! Customer care and service has always been top notch, we appreciate it always.
INFINITI of South Mississippi has very friendly staff with amazing customer service. The amenities offered within the dealership surpasses other dealerships in the area.
Bryan and Travis were very friendly, knowledgeable, professional and efficient and did not try to pressure us into making the purchase. We are very satisfied with our purchase.
Both Kerri and Robert provided thorough and prompt service. Robert went over and above to make us welcomed.
Kerri is always so accommodating. I appreciate her willingness to be of service. She makes my life easier.
Exceeded my expectations and provided timely emergency service. Will plan to use their service dept again in the future.
Excellent service every time I have brought my vehicle to be serviced. Always able to accommodate the time I need for an appointment
Keri was absolutely wonderful. She even helped me look for coupons to help me save money. My granddaughter and I waited in the customer waiting area. It was clean and comfortable
Bryan Aust and his team are excellent to work with when purchasing a new or used vehicle. I had a trade, and I found them extremely fair on my trade value as well as the price I paid for their vehicle. I highly recommend them for your next vehicle! Give than a try
Outstanding service and professional. Wasn’t pushed into buying anything and sales rep Robert did a great job explaining the vehicle and did an excellent job throughout the buying process.
Great service, was very honest and friendly. I have no disappointment in the service I received.
Ben Thacker, Service Manager, timely ordered the replacement part, scheduled time for repair, and the part was replaced quickly. Always professional, friendly, and helpful.
Great customer service, always very helpful! This service department has always exceeded my expectations and needs!
Some of the nicest people in the industry! Very pleased!
Very great service and great time buying our truck. Highly recommend buying a vehicle from them. Very friendly employees there.
Awesome experience. Kerri was friendly, knows her product and provided great customer service. Service department was very timely in completing my service and inspection needs. You have me as a customer!
Awesome. They get the job done!
Great service. Very knowledge of what services are need for your car. Friendly environment and the wait time is great.
Great service! Kept us in the loop the entire time!
Incredibly helpful and very mindful of our needs We were kept aware of what was happening during the entire process so we didn't feel left out of the loop of forgotten.
Robert yelle and the GM and finance guy were all great! Would definitely recommend them !!
New owners of InfinitiQX60. More reviews after our 1st service. Robert was great & knowledgeable. Recommend!
Ben went over and above to make sure my situation was resolved. I appreciate his efforts and great customer service.
Sale group worked great with us. The service shop with Mr Ben and his team have been very good. The body shop team was nice but did below par work even after sending it back to have it corrected
Very friendly and professional group. The process was very quick and easy. I would recommend Infinity of South Mississippi.
Staff is always professional and friendly. Welcoming environment. Work is excellent quality. Good experience from start to finish. Very dependable And consistent.
Robert and the whole staff were very pleasant and lived up to their motto of we make it easy! The best experience we have ever had with a car dealership. Would recommend anyone to them and will return for any further purchases.
Not a high pressure sales pitch. Paper work for purchasing took less than 30 minutes. Travis was straight to point and answered all of my questions. Good experience and love the new qx60.
Service was efficient and easy.
Very kind and professional. I just wished they would've of vacuumed my car out after the work done in it.
Travis was awesome. He was patient and never pushy. Kept in contact and assistant me through the entire process Would definitely purchase with them again.
Great experience. Robert was great from the start and found the exact car I wanted! I'm so happy with my car and my experience at the dealership. Bryan was great too! These two gentlemen worked very hard to make sure everything was perfect! 10/10 recommend!
Miss Kerry in the service department was great during my maintenance visit. Thanks so much Miss Kerry!!! I appreciate you! Scottie Farra
Very good communication, coordination,, professional and workmanship on my 1014 INFINITI Q 80 , Thank you
Helpful, friendly, and professional service department. Diagnosed the problem quickly and scheduled the replacement as soon as possible.
Excellent. They always go above and beyond from the time I arrive until I leave. Wonderful service!
Very courteous and prompt service. I just relocated to Biloxi from Houston and was curious about the service levels here. I had dealt with one of the largest INFINITI dealers in the U S for the last 10 years and customer service was incredible. I could only hope to find the same level of service here in Biloxi. However, Kerri, my service adviser was fantastic and I look forward to working with her again in the future. I definitely recommend INFINITI of South Mississippi!
We were extremely pleased with this dealership being able to offer various models of QX 50, 55, 60, and 80, their willingness to work and obtain a vehicle from other surrounding INFINITI dealers in the area to offer us the very best deal on a QX 60 model and having the all QX 60 models available on the lot in a variety of colors (interior and exterior) for test driving . They were very pleasant, TRANSPARENT with ALL costs, fees, and trade-in values (great trade-in received). Financing was a breeze. They made the visit the most pleasurable and the easiest car buying experience we have ever had ...
My experience was friendly, fast and dependable. My car drives like new. Extreamely knowlegable and courteous service representatives.
Nice lounge area-very informative when taking care of my vehicle.
Fast service everything was taken care of very quickly. My rims were repaired oil changed cabin filter replaced all in a couple hours. Both services managers were very courteous professional and considerate.
Kerri is beautiful! She actually asked me if I made it to my daughter's recital the last time I was there. She talked and joked around with my daughter. Very personable!!!! Excellent customer service.
Travis found me something right away and wasn't letting me leave unhappy. He and his associates made the process quick and easy. Everyone was very nice and professional. Would definitely recommend.
I can’t say enough good things about the service department manager,Ben Thacker. He always takes the time to answer my questions and gives me invaluable information regarding any issues I may have. He goes above and beyond at my service appointments. He is an absolute pleasure to work with. I’m thankful to have INFINITI of South Mississippi as my home store and service department.
I receive amazing service from the service department each visit. I never have to worry about my vehicle when I bring it to INFINITI of South Mississippi. I look forward to my continued relationship with them for my current and future INFINITI vehicles.
Friendly service. Got my car right in, diagnosed & returned the next day. The usual dealer we used couldn’t even look @ my car for over a week
Always very good service. Meet me and call me by name. Top notch service Thank you.
You all were very professional and polite. Your place of business was very clean!Thanks!
Took very good care of my '18 Q60 3.0t
This was a great experience. Robert was so friendly, nice, and professional. Everyone did so much to get the deal that we wanted. It was hands down one of the best purchases ever. I highly recommend Ray Brant INFINITI. Thank you all so much!
Kerri Thomas was very rude upon arrival. She was mad my appointment that I made online did not come through. I gave her my reference number and she still was not the most pleasant person. When arriving you should at least feel welcomed before spending your money here