Customer Testimonials
Best Dealership I’ve ever bought anything from! My saleswomen made as easy as it could possibly be! Super nice and fast with the whole process!
I live in Georgia and was searching for a blue Toyota Camry! When I found what I was looking for it just happened to be at INFINITI of south Mississippi!! When we called Cat Ludlow answered and was super helpful and made everything super simple!! We drove to Mississippi to pick up the car! It had been cleaned and waiting on me! Cat had all the paperwork work ready and we were hitting the road within 45 minutes!!! This was a great experience of purchasing a vehicle!! Cat even checked on me while I was on the road!! Truly a genuine ... Read More DealerRater - Aug 16, 2024
PROFESSIONAL and EXCELLENT CUSTOMER SERVICE!!!
I shopped the Mobile, Tallahassee as well as South Mississippi INFINITI Dealerships…. Hands-down INFINITI of South Mississippi blew EVERYONE AWAY!!! I traded in my old INFINITI, and bought a new one from Cat! She is VERY PROFESSIONAL, and definitely goes the extra mile for you!! Ask for HER, she will make EVERYTHING SO EASY for you!! Roger the General Manager is very fair and runs a very CUSTOMER SERVICE oriented Dealership! You TWO PEOPLE should be training ALL of the INFINITI Dealerships on the entire Gulf Coast on “What Good Looks Like”!!! I thank you ... Read More DealerRater - Jul 10, 2024
I was visiting my mother in Biloxi when my car began to give me trouble w rpms, I was able to call and easily talk to the dealership about my concerns - whether I should tow the car in. I was warned about 9 cars ahead, but agreed to let me bring the car in - and even got me a lunch appointment for diagnosis. I was thrilled!! Within the hour, had diagnosis - my extended warranty and my car fax maintenance all in their computer. Was told it would take one day for parts and likely be ready the day ... Read More DealerRater - Jul 3, 2024
Cat helped me get my vehicle for a great price and make it super easy. She was very nice and very professional with our deal . She supposedly is new to the dealership but I feel is a great asset to the INFINITI team
I found a used vehicle online located at this dealership, sent in a request and Cathy got with me right away. We were able to set up a viewing and test drive the following day. They even held the vehicle until I got there to see it in person, since I was coming from Louisiana 3.5 hours away. There was a water concern with the sunroof that was able to be checked and sorted out right away, prior to moving forward with the purchase. The whole process was easy, and I left with a wonderful vehicle just a few hours later. ... Read More DealerRater - Jun 3, 2024
DO NOT TRY TO PURCHASE AN EXTENDED.WARRANTY. I HAVE BEEN TRYING SINCE.MARCH 2024. I STARTED WITH STEPHEN FERNY. I WAS GIVEN A QUOTE. TRIED CALLING TWO WEEKS LATER TO SET UP HOW TO PURCHASE THE WARRANTY. HAVE BEEN GIVEN THE RUN AROUMD SINCE.THEN. I HAVE BEEN PASSED TO PEYTON. WHO I HAD TO LEAVE WORK TO CATCH AT ANOTHER DEALERSHIP. WAS TOLD THEY WERE IN THE MIDDLE OF A NEW OWNERSHIP AND HE WOULD GET BACK WITH ME. NEVER HEARD.BACK. THEN I WAS TURNED OVER TO CLIFF. FROM CLIFF HE PUSHED ME.OFF TO CRYSTAL WHO SEEMED ... Read More DealerRater - May 2, 2024
Great service department. Kerrie, Ben & JB. We had a rattling noise with our 2020 QX60. They kept our car and looked for the noise until they found it. Diligent. We used a loaner vehicle until ours was fixed. No noise! Great ride.
Kerri was very accommodating. As soon as I arrived at dealership she welcomed me and let me know coffee and water was available while I waited.
Kerri helped to get a same day appointment for me, regarding an urgent car issue, which required diagnosis/repair, etc. The service techs were able to timely diagnose the issues, provide timely ETA of repair and costs (extended warranty). Also, was able to timely update, regarding additional issue discovered, which was also repaired and covered by extended warranty. Kerri and Ben were able to advise me as to remainder of extended warranty and additional extended warranty policy upon end of current policy. Thanks, Kerri and Ben!
I enjoyed my service I was treated very nice. I felt the associates made me feel at home
Service was good as usual. Cost for new key fob and programming entirely too high!!! Why gouge a loyal customer?!?!
Great Good service quick turnaround fair pricing Clean dealership returned a clean car working fine
It's very predictable, always courteous, dependable service on a timely fashion I visit this dealership almost exclusively
I appreciate everyone involved in my new vehicle purchase, Highly recommend Special shoutout to James and Chris
They are best on the Gulf Coast. The staff truly cares and goes above and beyond to make sure that my car is thoroughly inspected and a quality service is provided.
I drive 2 hours to this dealership to get my vehicle service. Best service and very accommodating.
From the first phone conversation to the last correspondence, everything was as expected or better. That is a rare commodity these days. Will definitely take my
Appointments always convenient with my schedule, service in always accurate and efficient Kerri is the best service rep I've ever worked with. I'll continue to drive from Lousiana to Mississippi for service at this location
Great They did a great job with my car Great job Great job Great job
It was a great experience. They were professional, efficient, and pleasant. The service completed was timely and the work was done very well.
Phenomenal I would tell anybody who have a Infinity , to come to D'Iberville INFINITI dealership. Because they treat you like family
Excellent service and customer care Everyone was accommodating. I'm glad that you're open on the weekends. As I stated before the care was excellent and the customer service was outstanding
Saddle Zudnhegdsnsbherbed e he rnddjdnrbdjdndbensksmwbdndjxjdndnnemdnfjcjnd dndnfnfndmmdndbdbfbbdjsmsmssmjdnfndnr Heiden jdndndn handle. Handle ndndndndjern hdndn ndjsvsgsn djkdkendhdj. Orlando
Very reliable personnel that's listen to the customer to make sure they get it right the first time
I have my cars serviced here all the time and I'm never disappointed Complete satisfaction
Fair, fast, knowledgeable Very professional, clean and great atmosphere. Affordable prices with future maintenance data provided
4 Need some snacks in waiting area. Need to have loaner cars available Service to vehicle was excellent especially the car wash!!
Professional, knowledgeable, personable, and experienced! The service department is wonderful, the staff is great at what they do!
Very easy process. Very courteous staff I sold my vehicle without a lot of fanfare.
My experience with the service department has been very good. Even though I had some return issues, Kerri handled everything great. Very professional. She understood my concerns and went over and above to get the issue resolved. You can't ask for more than that. Thank you Kerri.
I paid full price so it was easy. Stacy was very good. One two three
Done The staff was friendly and took care of my car in a timely manner. I have absolutely no complaints.
I called to request my QX55 be looked at since the tire pressure alert kept popping up. It's my company car and I travel often. They were able to work me in the next day and completed the work the same day.
Ben took excellent care of me and my vehicle. It had to remain several days while parts were ordered!
Easy and great experience Lee was very professional and easy to work with and fast, very pleased with my experience from start to finish.
Efficient, timely effective That's all you get If you want, my feedback, don't badger me for more of it
I felt like my purchase with Mr Lee was great. Service dept. Dropped the ball. Received dirty, and not fully checked out. Should not have pulled off the light, and as soon as I reach the interstate, a warning light comes on. It's not a good look on the front end.
Send purchase from here. Very please with sale person. Service dept. Dropped tye ball on initial pickup. Had to bring it back to get cleaned. Never cleaned before pickup. Warning light came on soon as I hit the interstate. Very accommodating when I brought it back though. They made it right then...
Professional, kind, informative, helpful. This dealership was prompt and professional, keeping me updated throughout the service and informed on next steps. I would recommend them to everyone.
No frills sale on my vehicle. Smooth transaction. The staff was very courteous and attentive.
I have been through many buying processes with many different dealers and INFINITI of south mississippi was by far the smoothest process ive encountered. adam was very formal and respectful to my wife and I and made the purchase quick and easy. We were in and out with a test drive in about an hour and a half ! Thats a record for us!
Very easy process and great staff Would 100 percent recommend. Didn't try to hassle me and very straightforward.
Fast and friendly service visit.
Great customer service
Lee was my salesperson on my QX80 and 2021 and again on my QX60 and 2024 and I will never use anyone else but Lee to service my auto needs when I am purchasing! I live in Florida but will still always use Infinity of south Mississippi and Lee as my salesperson.
Getting my car serviced is an easy and enjoyable experience. Makes taking the time to have it done painless.
Superb service! Kind, professional Staff.
Pleased with the experience. Facility is very welcoming. Robert Yelle was patient and knowledgeable in helping us make our decision and purchase.
Lee was great!!! He is a true customer service representative. My wife and I truly enjoyed him
Great coffee, the staff was courteous quickly took care of my repair. And for the first time they washed my vehicle. Thanks
Great, honest I left my wallet inside the truck accidentally, I didn't know how I was going to pay, I looked in truck, it was laying in visible sight on console.
The service department performed the repairs without delay and kept me informed the whole way through. They helped me with transportation to my job while they worked on my car and picked me up when my vehicle was ready. Very grateful for that service.
I was treated with great respect as soon as I got out of vehicle through out the entire purchase process, with most vehicle purchases it can be a headache on this day , it was a calming ordeal I would surely recommend Robert to my friends and family 👍.
Went in for a scheduled service. Easy drop off and pick up. Only issue that I had was that my air filter wasn't in stock so now I have to drive 2 hours on another day to get that taken care of.
It was ok until I had an issue with my check. I just felt like I wasn't helped like I should have been. Felt more like an inconvenience.
We found what we wanted and they made it easy to get. We only visited the dealership twice and the QX60 was ours. Thanks Robert and INIFINITI of South Mississippi.
Very quick and easy purchase. I live out of state, so paperwork was all ready for me to sign when I arrived.
I was told exactly what was wrong with the car, and what the cause was. Thankfully, the alternator was under warranty from a previous service so that kept my cost down.
Extremely helpful and very kind Very helpful, kind, and made sure everything was completely taken care of, and I understood everything/answered all questions before leaving
Shout out to Robert Yelle for outstanding customer service. He did a wonderful job answering questions and returning phone calls. He goes above and beyond!! I highly recommend him if you want to purchase a vehicle. 😊👍🏼👍🏼
Very pleasant experience! Easy to work with. Robert Yelle was very knowledgeable and thorough in explaining all the Bells and Whistles! Definitely recommend INFINITI of South Mississippi.
Lee was great from day one. He exhibited great customer service skills and he listened. He was straight forward and I really appreciated that. Awesome experience!! I would refer him to anyone looking to buy a vehicle.
I've stayed away from service jobs at dealerships for 20 years because of a bad experience when I was taken advantage of as a young adult. We've decided to keep our QX60 for 3 or 4 more years and I wanted a good 'all-over' inspection. I swallowed my pride and gave y'all a shot. I was super impressed at the honesty of the service advisor as well as the technician that did the work and the pricing was fair enough. Y'all 100% changed my way of thinking about dealership services, extinguished my concern of price gouging and I promise I ... Read More DealerRater - Nov 29, 2023
Excellent service
Brought my QX80 in for service. It was serviced VERY quickly. I left with my same washer fluid warning on despite it being marked as passing checks. I just
I was on the road when our 10K oil change came due. They got us in the next business morning and out by 9:00. Great experience!
Professional, easy to work with, accommodating and fair. It was one of the best car buying experiences we have had.
The buying experience with Lee Baker, was the most impressive I’ve ever seen with my car buying experience. He was kind he was cool, collective, and just knew his stuff. He definitely made it easy! Thanks!
The experience was very pleasant. Straight forward with the process, no haggling since both parties were in agreement with the trade and new vehicle purchase.
Hands down the worst customer service interaction I have ever experienced! I was prepared to make a deal and leave that night with a new car. However, because Lee lacks basic customer service skills, his rudeness and unwillingness to close a deal, forced me to make the short drive to Mobile. So glad I did! Mobile INFINITI knows how to take care of the customer! Deal was closed in under 2 hours!
It was a decent experience..Robert was great; had amazing customer service. It just took way longer than expected. I was there 6 hours for oil change and tire rotation. Even though I started/stopped the process of purchasing a new vehicle; it still way too long for the car maintenance.
They were prompt, courteous and helpful. I will recommend their service to my friends Thank you!
The service department is amazing! They take wonderful care of their customers and get it right the first time!
Great dealership. Never had any issues with them. They’re a pleasure to work with.
Very pleasant and friendly atmosphere. No pressure to purchase or rush to make a decision. Answered all questions promptly. A very nice experience
Excellent service. Great communication between dealer and myself to let me know what needed to be done and when it was finished
I took my car for my tires to be rotated and they didn’t reset gauge in my car.
Great honest and genuine advice always willing to help and listen I drive out state to come here
Fair price, quick and easy transaction! Salesman and manager great and follow up in timely manner.
Great experience! The whole process was extremely fast and stress free. We are so happy with our new vehicle!
Knowledgeable and efficient sales team, now the car must do the rest, perform trouble free.
Kerri very professional service manager she was very helpful work with me keep up the good job Kerri !
I had a wonderful experience and both the Service Advisor, Kerri Thompson, and Parts Manager, Robert Myers, went above and beyond to offer exceptional service. It was definitely worth the ride from Mobile, AL.
Very accommodating and friendly. My issue was resolved. I am happy with my service experience at INFINITI of South Mississippi.
Pleasurable experience with fast service. Courteous interactions with each person I spoke with. Clean and comfortable waiting area.
Great service, they were able to get the vehicle in timely, they were very courteous, responded with list of potential repairs and were not pushy. The car was ready within 24 hrs of repair.
The Service Department Staff, especially Kerri is outstanding!! She went above and beyond to help get my problems solved and I was never without a vehicle.
Working with this dealership was an amazing experience. My salesperson was very attentive and so personable.
Lee and the team at INFINITI of South Mississippi are always attentive and helpful! Customer care and service has always been top notch, we appreciate it always.
INFINITI of South Mississippi has very friendly staff with amazing customer service. The amenities offered within the dealership surpasses other dealerships in the area.